Fewer no-shows. Less phone tag. A fuller schedule.
Browes AI builds automation that books appointments, sends reminders patients actually respond to, and handles intake paperwork, so Vancouver clinics fill their schedules without burying the front desk.
The hours you're losing every week
No-shows leave gaps you cannot fill
A patient forgets a Tuesday appointment and that treatment room sits empty, revenue gone, while someone on your waitlist would have gladly taken the slot. A few no-shows a week quietly adds up to a serious annual loss.
The front desk drowns in phone tag
Booking, rescheduling, confirming, answering the same insurance questions. Your reception spends the day on the phone while patients standing at the desk wait, and callers who hit voicemail often just book with another clinic.
Intake paperwork done twice
Patients fill out forms on a clipboard, then staff retype the answers into your practice software. It is slow, error-prone, and the first thing a new patient experiences at your clinic is a pen tied to a counter.
What we automate for you
Reminders that actually reduce no-shows
Patients book online from your real availability and get confirmations and reminders by text, with one-tap rescheduling that releases the slot to your waitlist. Empty rooms get filled instead of written off.
Learn more →New patient enquiries answered instantly
Website and phone enquiries get an immediate, helpful response with answers to common questions and a booking link. People looking for a practitioner choose the clinic that responds first, and now that is you.
Learn more →Digital intake that flows into your records
Patients complete forms on their phone before they arrive, and the information lands in your practice management system without retyping. Visits start on time and your front desk stops doing data entry.
Learn more →Billing and claims without the spreadsheet
Invoices, payment follow-ups, and reconciliation between your booking system and your books happen automatically. Direct billing paperwork stops piling up, and month-end stops taking a full evening.
Learn more →From audit to automation in weeks, not quarters
Free workflow audit
A 30-minute conversation plus a walkthrough of one core process. You get a written map of where time and money leak — yours to keep either way.
Pilot one workflow
We build and ship one automation end-to-end, working inside the tools you already use. You see measurable results before committing to anything bigger.
Scale what works
Once the pilot pays for itself, we extend the same approach across your operations — with your team trained to run it without us.
Oliver Browes has spent more than 20 years building revenue and operations systems for technology companies, including platforms used by some of the largest organizations in the world. Clinics run on the same operational core: a full schedule, fast response to enquiries, and clean data flowing between systems. Browes AI applies that experience to clinic workflows with the extra care that regulated patient data demands.
Frequently asked
How do you protect patient data? Is this even allowed?
Patient privacy comes first in every design decision. Workflows are built to comply with PIPEDA and BC's Personal Information Protection Act, we favour tools with Canadian data residency, and patient information is never used to train AI models. Many clinic platforms, like Jane App, are already Canadian-hosted, and we keep automation inside that boundary. You get plain-language documentation of exactly where data flows.
Will this work with Jane App and our existing systems?
Yes. Jane App is the most common platform in BC clinics and it works well with automation for booking, reminders, and intake. The same applies to Juvonno, Telus Health products, and standard tools like Outlook and QuickBooks. We build around your existing practice management system rather than replacing it, so your team's daily routine barely changes.
What does this cost for a small clinic?
You start with one fixed-price project, usually online booking with reminders, so the cost is clear before anything is built. No long contracts. The simple math: if reminders and waitlist filling recover even a few no-show slots a week, the automation pays for itself quickly, and you can measure that directly in your schedule.
Will older patients cope with automated booking and forms?
The phone always stays an option; automation removes the routine load so your front desk has more time for patients who prefer to call. In practice, text reminders and phone-friendly forms work well across all ages because they are simpler than voicemail and clipboards. Patients choose the channel; the clinic just stops depending on the phone alone.
How disruptive is setup for a busy clinic?
Minimal by design. We build and test outside clinic hours, run the new workflow alongside your current process until you trust it, and train staff in short, plain-language sessions. Most clinics go live on a single workflow within two to four weeks without a single disrupted patient day. You switch over when you are ready, not before.